Refund policy

Return and Refund Policy

Last Updated: November 2, 2026

At Trevonacl, customer satisfaction is important to us. We want you to feel confident when shopping at https://trevonacl.shop.

We offer a 30-day return and exchange policy to help ensure a positive shopping experience.

1. Return Eligibility

You may request a return or exchange within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, accessories, and included materials.

  • Proof of purchase or an order confirmation must be provided.

  • The return request must be submitted within 30 days of delivery.

2. Free Returns and Exchanges

We offer free returns and exchanges within 30 days of delivery for eligible purchases.

Customers will not be charged a return shipping fee for approved returns or exchanges covered by this policy.

Please contact our customer support team before sending any item back. We will provide return instructions and the appropriate return address.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the damage or incorrect item, if applicable.

We will review your request and arrange an appropriate solution, such as a replacement, exchange, or refund, at no additional cost where applicable.

4. How to Request a Return

To start a return or exchange, please email:

remielellie3762@outlook.com

Please include:

  • Your full name.

  • Your order number.

  • The item you wish to return.

  • The reason for your request.

Our support team will review your request and provide the next steps.

Please do not send products to an address without receiving return authorization and instructions from our team.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method used at checkout.

Please allow approximately 5–10 business days after refund approval for the funds to appear in your account. The exact timing may depend on your bank or payment provider.

6. Exchanges

If you would like to exchange an eligible product, please contact our support team within 30 days of delivery.

Exchanges are subject to product availability. We will provide instructions for completing the exchange.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not entered processing or fulfillment may be eligible for cancellation.

Once an order has been processed, shipped, or handed over to the carrier, cancellation may no longer be possible. In such cases, you may request a return in accordance with this policy.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your original payment account.

  2. Contact your bank or card issuer, as additional processing time may apply.

  3. If the refund is still missing, contact us at remielellie3762@outlook.com.

9. Contact Us

For all return, exchange, and refund questions, please contact:

Store: Trevonacl
Website: https://trevonacl.shop
Email: remielellie3762@outlook.com

We appreciate your trust and look forward to providing you with a satisfying shopping experience.